A global supplier of cat and dog food 2021 - 2024
UX Designer: Empowering veterinarians discuss nutrition with pet parents. Co-design workshops with R&D・Wireframing & data visualisation to represent scientific data・Guerilla user testing
UX Writer: Improving the user experience on D2C website adopting UX Writing best practices and user feedback. Implementing, maintaining and updating UX Writing guidelines into Design Language. Content audit via Content Scorecard・Brand personality workshop・Voice chart・ Content user testing (higlighter test)・ genAI exploration for microcopy creation・Content guidelines
User Researcher: Offer B2B customers journey from order to delivery for the best possible purchasing experience. Improve satisfaction, visit frequency and sales. User interviews and synthesis of results through data visualisation (Tableau)
Workshop facilitator: 2 days workshop with Digital Factory team managers, to create empathy between their respective teams, align on a new agile organizational structure and draft a first action plan.
A world leading food and beverage company 2022
Lead UX Designer: Facilitate access to information for all employees via a single internal digital platform for all departments. User and stakeholder interviews・Experience principles・ Co-design and technical workshops (UX Design adapted to a predefined technical solution : ServiceNow)・User testing
A telecommunications company 2021
Service & UX Designer: Guiding employees working in stores. Stakeholder interviews・ Experience mapping・ Co-design workshops・ Roadmap priorisation・Prototyping the target experience via storyboarding to communicate with end users
A global leader in trade credit insurance and credit management 2020 - 2022
Lead UX Designer: Overhauling one of the in-house tools for corporate risk assessment, of a leading credit insurer . User interviews・3 days Design Sprint・User flows・Wireframing and prototyping・ User testing
Lead UX Designer: Digitalizing surety (bond) requests and harmonize all types of validation processes to make them traceable for audit and administrative purposes.
A major international transport and logistics operator 2019
UX Designer: Redefining the service promise of a transport and logistics client's tool for each target user, defining its functional scope, and redesigning its interface. Audit UX/UI・Competitor functionality benchmark・Moodboard workshop for the target UI (50 participants)・ Wireframing (UX) through 7 sprints of design・Design guidelines
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